Helping Financial Organisations stay proactive and secure

Aztec Group is an established fund services provider employing over 500 staff across Six jurisdictions with offices in Guernsey, Jersey, Luxembourg, Amsterdam and United Kingdom. Aztec Group has established an enviable track record when it comes to service delivery.

We were selected to provide professional services for a number of IT infrastructure projects and various office re-locations, which were due to the continuing growth of Aztec Group. Our Milton Keynes office is ideally situated to support Aztec Group’s mainland offices in London and Southampton. Following our successful delivery of various IT projects, we won a ‘managed services’ and ‘disaster recovery’ agreement for their five office locations.

Our first challenge was to integrate our tool sets and technical resources into the current established in-house IT department. With over 40 production servers and 250 devices to manage, it was essential that a robust monitoring and management platform was in place. With a heavy reliance on technology the need for fast, professional and efficient IT support was vital. This was to be backed up with a solid IT disaster recovery solution, with high availability to critical systems.

We implemented our tool set Kaseya to monitor, maintain and automate reoccurring IT management tasks. We then opened up an extension of our ticketing system ‘Auto-Task’ to allow the internal Aztec Group IT team to create, modify and escalate IT issues or tickets to our third line technical support engineers when required.

With sites in Guernsey, Jersey, London, Luxembourg and Southampton, the Aztec Group IT team are required to travel to all offices. Out of their head office they can simply activate an ‘out of office’ feature where all of their tickets and workload are instantly forwarded to our engineers.

In addition to providing proactive IT support services to Aztec Group we have also implemented and managed on-going and cutting edge backup and disaster recovery solution as a service. By utilising industry leading technology we provide a solution for local backups, off-site replication and high availability virtual servers both at local and remote sites. Annual D/R tests are carried out and verified.