Managed IT Services

Co-Managed IT Support Service

Collaborating with your IT department as an extension of your team to effectively manage all aspects of your IT systems.

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Co-Managed IT services represent a growing approach to IT support on a global scale.

Characterised by the fusion of in-house expertise and the advantages of managed services, this innovative model of IT support cultivates a symbiotic relationship between your internal IT department and our dedication, fostering an environment of collaboration and shared responsibility. In this arrangement, your business leadership retains the autonomy to allocate tasks, leveraging the strengths of both your internal team and the specialised resources offered by us.

Our Service

At the heart of our Co-Managed IT Support service lies a commitment to fortify and complement your existing internal IT infrastructure. Serving as a seamless extension of your team, we harness the latest advancements in IT management tools and technologies, empowering your internal staff with access to our seasoned engineers, technical consultants, and support specialists.

This collaborative approach not only enhances the capabilities of your IT department but also fosters a culture of knowledge exchange and continuous improvement. Through close collaboration and a shared commitment to excellence, our Co-Managed IT Support service empowers you to navigate the complexities of modern IT ecosystems with confidence and agility.

By harnessing the collective expertise of both internal and external resources, you can optimise your IT investments, drive innovation, and achieve sustainable growth in an increasingly competitive marketplace.

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Benefits of our Co-Managed IT Support Service

Support

Using our Co-Managed IT Support gives you additional tech resources who can flexibly work on a range of IT tasks. Our 1^st & 2^nd line services will take the burden away from the lower level support tickets and requests so that your own teams can focus their time higher priority projects and tasks. Alternatively you may have 1^st line support covered but we can support you with more experienced and skilled resources for escalated issues which is where our tier 2 & 3 services come in to give you competent backing.

Expertise

With our Co-Managed IT Support service, we give you full access to our experts and specialists who can help to bridge the skills gaps within your own IT department. Our skilled teams can give you flexible support dependent on what you require, such as a dedicated On-site support for a certain number of days a week, or covering holiday and sickness in your teams, handling some of your projects or simply just keeping in touch when you need to ensure you have the best tools for your organisation.

Cost-Savings

IT costs can be extremely high if your systems aren’t being managed and looked after properly. Using our Co-Managed IT Support service will help reduce your IT costs by removing the need for additional specialist overheads and training, ensuring the service more than pays for itself over time. We will make sure your IT infrastructure is set up and managed properly allowing you to be more fiscally efficient.

Time

Partially outsourcing your IT support is a great way to free up your time and resources by delegating IT maintenance responsibilities and services to our professional teams allowing your business to focus on your core operations. Our Co-Managed IT Support service gives you the ability to trust that your hardware, software and other essential elements are in good hands, giving you peace of mind and saving you time.

Monitoring

Our Co-Managed IT Support service includes the ability to monitor your networks, critical servers, workstations, and applications using our library of monitoring tools which we have perfected over a number of years, to ensure your critical business applications are performing as they should.

Managed Capabilities

With our Co-Managed IT Support service capabilities, we can effectively manage, maintain and test the security of your endpoints, firewall, critical patches, and software to ensure they are up to date, protecting your organisation in the way they should be, so that you don’t need to find internal resource and additional costs to managing and maintain these to the correct standards.

24/7/365

Your IT never stops, therefore neither do we. Employing our Co-Managed IT Support gives you the out of hours support, alerts and monitoring when your internal service desk is not operational. Our support extends to tier 1 initial response requests to help your service desk keep up with demand or tier 2 & 3 escalation services lending your team the additional knowledge and assistance in the event they can’t resolve any issues.

Auditing

Using our Co-Managed IT Support service gives you access to our systems which can provide you with an inventory of all of your IT assets and warranty/audit information alongside use of our rapid remote control system so that you can access your workstations, servers and IT assets from wherever you are, taking the burden away from your internal teams.

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got a question?

Unlike fully outsourced IT services where all IT operations are managed externally, co-managed IT Support involves a partnership between the internal IT team and the external provider. This allows businesses to retain control over certain aspects of IT while benefiting from external expertise and support.

Co-managed IT Support providers can offer both on-site and remote support, depending on the needs and preferences of the business. This flexibility allows businesses to receive timely assistance regardless of their location or the nature of the issue.

Co-managed IT Support providers adhere to strict security protocols and best practices to ensure the confidentiality, integrity, and availability of data. This includes implementing encryption, access controls, regular security audits, and compliance with industry regulations.