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Managed IT Support

IT Support Pricing & Cost Calculator

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Compare support plans and pricing

There are many factors to consider when pricing an outsourced IT Support service. Our process involves meeting with you so we can make sure we align a support service that matches your objectives and needs.

 

However, we also recognise it can be frustrating when you want an idea of what good IT Support can cost, but can’t find transparent pricing. Our IT Support cost calculator below can help you understand the costs, as well as assist with budgeting for outsourcing your IT Support needs. The calculator can also show you how much you might save in comparison to hiring a team of internal resources.

Our packages

We have 3 distinct support plans that you can choose from to suit your organisation's needs - select the package that suits you most and use the calculator for budgetary costs.
Essentials (08:00-17:00)

Essentials (08:00-17:00)

Service Desk (08:00-17:00)

 

Unlimited Remote Support (Business Hours.

Aztech Hub | Client Portal

Professional (24/5)

Professional (24/5)

Service Desk (24/5) - SLA Business Hours)

 

Unlimited Remote Support 24/5

 

Unlimited On-Site Support (Business Hours)

 

Aztech Hub | Client Portal

 

Weekly Reporting & Live Client Dashboard

 

Internal Account Manager


24/7 Monitoring + Alerting


Backup Monitoring


Web Content Protection (Cisco Umbrella)


Proactive Workstation and Server Maintenance


Subscription Management & Documentation


Basic IT Security Management


New Workstation Setup / 1 Day IMAC's


Business Hours SLA


24/7 SLA


IT Audit & Health Check


Technology Roadmap


vCIO Services


Weekend Support & VIP Escalation Support


End User Video Training

Advanced (24/7)

Advanced (24/7)

Service Desk (24/7 - SLA 24/5)

 

Unlimited Remote Support Business Hours


Unlimited On-Site Support (Business Hours)


Aztech Hub | Client Portal


Weekly Reporting & Live Client Dashboard


Internal Account Manager


24/7 Monitoring / Alerting


Backup Monitoring


Web Content Protection (Cisco Umbrella)


Proactive Workstation and Server

Maintenance


Subscription Management & Documentation


Basic IT Security Management


New Workstation Setup / 1 Day IMAC's


Business Hours SLA


24/7 SLA


IT Audit & Health Check


Technology Roadmap


vCIO Services - Virtual IT Director


Weekend Support & VIP Escalation Support


End User Video Training

Contact us for full features

calculate your IT support costs

Number of users
Number of workstations
Number of servers VM or Physical
Use the above pricing calculator to compare our support plans and pricing. The cost calculator also shows comparative costs savings between recruiting an in-house team vs outsourcing. The costs will vary based on actual costs. The in-house resource costs have been based on a 30K annual salary, plus 43% burden (NI, Pension, Training, Payroll etc). We typically see 1 in-house resource can support up to 60 users.
Billed Monthly Billed Yearly £370
Cost comparison
Saving
£3,205

The saving figure above will provide an indicative cost comparison for outsourcing vs in-house IT support.

got a question?

For each "endpoint" (a workstation or server) we manage, there are associated software and costs to support that device. This enables us to provide asset management, warranty management and device control.

The per-user cost is allocated to support your users on our award-winning service desk. Many organisations have a different number of devices in relation to the number of users, e.g. desktop, tablet, laptop etc.

The minimum contract term is 12 months, but we also offer 24 and 36 month term options.
We do not charge additionally for call outs.
There are no additional charges for workstation setups.
For organisations under 200 users, we do not charge for setup or onboarding.