Contact Us Client Hub Remote Support

About us

Service Excellence

We are driven by a commitment to excellence in every aspect of our services. Continuously striving to be the best, we ensure that every call we receive and every project we undertake is executed with precision and dedication. 

half image hero banners - desktop (11)
text image desktop (8)

Empowering progress to unleash potential

We are committed to unlocking the potential of businesses and individuals alike, using our expertise in technology to create opportunities, solve challenges, and drive meaningful progress.

Our vision is to be a leading force in the managed services industry, driving innovation and excellence to empower organisations and individuals to reach their highest potential.

 

text image desktop (5)

Driving success together

We are dedicated to being the most reliable and forward-thinking managed service provider, partnering with our clients to drive their growth, and investing in our team to ensure we lead the way in industry excellence and integrity.

How we performed in February 2025:

99.6%

99.6%

Service Level Agreement (SLA) Achieved
50%

50%

First Contact Resolution
7 secs

7 secs

Average Speed of Answer
60%

60%

Same Day Resolution
97%

97%

Customer Satisfaction Data
1 hour

1 hour

Average Time to Respond
Previous
Next

Customer Feedback Feed

Our Client Feedback
CSAT 96.8
2498 reviews in 90 days
“Stirling service as always”
Lee S
“Support has been amazing! Thanks Paul for connecting and getting my issues resolved quickly. Great service from AZTech.”
Nishaan S
“When I called the Helpdesk, returning a call made to me about my ticket, and requested the team member who had called me he was on lunch. Bu... ”
Tom S
“FAST”
J
“Password reset.. all good!! Thanks”
“Naren was efficient as always!”
Helen T
“The usual great service from Luke. Thank you very much for your help.”
Chris T
“Very helpful and prompt as always. Thank you.”
Alun P
“sorted quickly, answered phone quickly... issue sorted 10/10”
GBDAL8032 S
“Very helpful and friendly”
Tony W
“fantastic service as always. Thanks Matt”
Wayne M
“The usual first class service from Luke and Matt.”
Chris T
“Thank you for your quick response as usual!”
Nobuo S
“Simply brilliant”
Steve M
“Top job done as always by the team at Aztech. thank you”
Wayne M
“Brilliant service as always, very happy”
Steve M
“Cheers Matt, outstanding service as always”
Lee S
“Very helpful and efficient as always. Thank you.”
Alun P
“Speedy response to request. Thanks”
Chris G
“Very speedy response, dealt with in one email. Great job!”
“efficient work carried out to solve the issue”
Jack T
“Immediately resolved the issue.”
Ian B
“Superfast response & resolution.”
Wayne M
“Great service from Matt as always”
Richard O
“Excellent communication and a prompt solution to our requests.”
Michael T
“Fantastic service as always, very happy.”
Steve M
“quick respose.”
“Great Support!”
“Brilliant service as always, thanks Guys.”
Steve M
“Great, reacted very quickly and got be back up and running with the minimum of fuss. Thank You”
Mark B
“As usual, Matt was helpful and patient and got me back on line in no time. He then updated me once he had found the cause of the problem. ... ”
Sara T
“Fast and efficient handling of the issue. Thank you”
Maria S
“Fixed in an instant.”
Nigel M
“Excellent service as always!”
David Y
“Fast response time in providing clarity.”
Ben I
“Stephen was professional and solved the issue quickly.”
Chris S
“Quick response and fix”
Simon J
“Luke was very efficient and professional, resolving my issue quickly.”
Chris S
“Ticket looked at and resolved quickly as always. Thanks again!”
Alex W
“Jamie listened to issues and responded clearly and explained what was happening. Resolution found to enable me to work in the short term, b... ”
l
“You are all so helpful all the time and always quick to resolve any issues!”
Michelle E
“Thank you for quick response.”
Nobuo S
“A great and efficient service delivered yet again. Thanks so much”
Declan M
“Super speedy!”
Michelle E
“All resolved”
Ian B
“Quick resolve to my issue, great friendly efficient service. Very happy.”
Steve M
“Prompt response as always. Thanks.”
Chris G
“Luke resolved super quick for me.”
Alex W
“Sam responded immediately and sorted my issue to my satisfaction while I waited on the phone - many thanks”
Paul G
“Fast and efficient”
Nigel M
Powered by

Chosen by top UK businesses

Suzuki-3
Autotech Group
Mentaur-2
Kent PLC-2
The BMJ (1)
Barrington James
Bucks College Group
MiniClipper-1
MX Reality
PoliceNow-3
RapierGroup
Venture-1
Verifile-3

Case Studies

Putting people first

How Streamlined Compliance Transforms Cyber Security: A Success Story

Watch our case study with Case Security to see ...

Read more

Bespoke Managed Security Services for Clearview Intelligence

Find out how we manage all aspects of Cyber ...

Read more

Creating a Safe & Accessible Educational Environment with Cyber Security Solutions

Find out how we support Furze Down School with ...

Read more

Autotech Leverages Co-Managed IT Support to Drive Strategic Innovation

Discover how we assisted Autotech Group with a ...

Read more

Empowering future talent through apprenticeships with the South Central IoT

Find out more about how our apprentices study at ...

Read more

Supporting Legal Services to achieve a secure cyber posture Cyber Essentials

Find out from Fiona Fitzgerald, Chief Executive ...

Read more
slider left icon
slider right icon

get started with Aztech IT

Partner with us and discover how we can empower your progress, unleashing the potential of your IT infrastructure and processes to save you money.
Calculate your savings now